Wall-to-wall carpet cleaning with hot-water extraction calibrated to the fiber in your carpet — process designed by Alex Sonier, CEO & Head Trainer.
Fiber decides the settings: synthetics run hotter; wool gets strictly gentle temperatures and neutral pH.
Dry fast: most rooms are walk-on dry in 2–4 hours; controlled drying prevents wicking and mildew.
For businesses: encapsulation maintenance programs for offices and hospitality.
After cleaning: optional fiber protection that repels future spills.
Got an area rug instead? That’s a different service — see Rug Cleaning.
the grey paths in hallways and in front of seating
old spills that "reappear" as they wick up from the backing after drying; we address the source, not just the surface.
surface odor returns when urine has soaked into the pad; we're honest about what HWE can and can't reach (sub-pad contamination may need pad treatment, not just a top clean).
HEPA-aided extraction pulls dust, dander, pollen, and dust-mite fragments from the pile.
Tell us the rooms or square footage and the main problem — traffic lanes, pet accidents, or allergens. You'll hear back from our manager within 10 minutes during business hours.
Jobber scheduling shows real availability: same-day, next-day, mornings, evenings, and weekends.
Hot-water extraction with controlled drying — most rooms are walk-on dry within 2–4 hours.
We use encapsulation for low-downtime maintenance (the polymer crystallizes around soil and is vacuumed in the next cycle), with periodic HWE restorative cleans. Flexible after-hours scheduling; W-9 and compliance documentation on request.
Our methodology aligns with industry carpet-cleaning standards. Every job ends with our 50-point quality check.
Fiber type identified (nylon, polyester, olefin, wool, blend), soiling level mapped, problem areas noted (traffic lanes, wicking spots, pet zones). UV check for hidden pet urine.
Dry soil removed before any moisture. Most of what's in a carpet is dry grit — removing it dry is what separates professional cleaning from rental-machine work.
pH-matched pre-spray for the fiber and soil type. Targeted spot treatment for stains and traffic lanes.
Solution worked into the pile for even soil release. Soft brushes for delicate fibers, counter-rotating brushes for high-traffic synthetic.
Higher temperature for synthetic (no heat-sensitive foam underneath, so more soil releases at higher heat). Neutral-pH cool extraction for wool under 120°F.
pH rebalanced for a skin-friendly finish. Odor neutralized at the source — not masked with fragrance.
Air movers for staged drying. We minimize residual moisture to prevent wicking and mildew. Most rooms walk-on dry within 2–4 hours.
Calibrated coating that repels future spills before they penetrate.
Carpet is the most water-intensive cleaning category, so eco-method choices matter most here. Compared with traditional high-water steam cleaning:
Up to 70% less water per job — traditional high-water steam can use 8–10 gallons; our controlled HWE / low-moisture passes use about 2–3 gallons (by our measurements).
About 60% less cleaning chemistry by volume (by our measurements) — EPA Safer Choice / Green Seal products at controlled concentration.
Zero phosphates, chlorine, or synthetic fragrances in our product line.
Since 2016 we’ve cleaned wall-to-wall carpet across NYC homes, offices, and hospitality — including the brownstones and pre-war buildings where 60+ year-old carpet still meets daily foot traffic. We know what NYC does to carpet: salt and slush tracked in all winter, summer humidity in fibers that drives wicking, and the foot-traffic concentration that hallway carpet sees in any apartment building. Every technician is background-checked, and each job closes with a 50-point post-clean quality check, documented with photos.
We handle high-rise condos, pre-war and brownstone apartments, doorman buildings and co-ops, luxury penthouses, Airbnb units, offices, salons, hotels, and restaurants. All work is performed on-site — no pickup or drop-off needed.
Wall-to-wall carpet and area rugs need different handling. For Persian, oriental, wool, silk, or other area rugs, see our Rug Cleaning service — or Rug Pick-Up & Delivery if off-site care suits you better.
Every 6–12 months for most homes. Every 3–6 months with pets, kids, or high foot traffic. Commercial spaces typically combine interim encapsulation maintenance with annual or semi-annual restorative HWE.
Most rooms take 30–45 minutes. With low-moisture HWE and air-moved drying, most clients walk on carpets the same afternoon (2–4 hours after cleaning).
Not with controlled-moisture HWE and proper drying. Over-wetting (the common rental-machine failure) is what causes shrinkage and wicking — we avoid both by design.
What people call ‘steam cleaning’ is hot-water extraction — heated solution is injected and immediately extracted along with the soil. True dry steam isn’t used for carpet soil removal because it doesn’t carry enough solution to lift embedded dirt. We control temperature and moisture to the fiber: higher heat for synthetic, cool for wool.
Yes — offices, retail, common areas, hospitality, and Airbnb units. Encapsulation maintenance with periodic HWE restorative cleans. After-hours scheduling. COI, W-9, and OSHA-aligned procedures available on request.
Yes — plant-based EPA Safer Choice / Green Seal products, zero phosphates, chlorine, or synthetic fragrances. SDS on request.
We’re honest about what HWE can reach. Surface urine treatment works for fresh accidents and shallow contamination. When urine has soaked through the carpet pad to the sub-floor, surface cleaning alone won’t eliminate odor — those situations need pad treatment or pad replacement. We’ll tell you at the inspection which scenario applies to your carpet.
Report concerns within 24 hours, we re-clean free within 48 hours. Full refund if still not satisfied.
