Area rugs vary far more than wall-to-wall carpet — wool, silk, cotton, viscose/art-silk, and plant fibers like jute and sisal, often hand-knotted with natural dyes that can bleed. We never default to one method. The pre-inspection determines the approach: wool stays cool and neutral-pH, silk gets low-moisture or solvent care, synthetic area rugs handle hot-water extraction, and natural plant fibers can’t be wet-cleaned at all.
Size, fiber if you know it (wool, silk, synthetic, jute), and the issue you're seeing. Our manager replies within 10 minutes during business hours.
Most rugs are cleaned at your home; when off-site care is the better option, we arrange pick-up & delivery. Scheduling runs on Jobber.
Fringe detailed by hand, drying controlled, and the finished work documented with photos.
Hand-knotted, often with natural dyes that can migrate. We colorfast-test before cleaning and control moisture to prevent dye bleed. Antique and silk Persian rugs are candidates for off-site immersion cleaning.
Turkish, Moroccan, Indian, Afghani, Pakistani, and dhurrie rugs — each construction and dye family gets a fiber-matched soap and controlled-moisture method. No high-temperature steam, which damages natural fibers and migrates dyes.
Cool, neutral-pH cleaning. Never hot or high-alkaline — heat and alkalinity damage wool fiber and can cause shrinkage. Wool-safe detergent only.
Specialty low-moisture or solvent methods. Silk and viscose are easily damaged by water and heat.
Dry-compound method only. These fibers cannot be wet-cleaned without browning and shrinkage. We're honest if a rug isn't a candidate for wet cleaning.
Polyester, nylon, olefin, and other synthetics — water-safe hot-water extraction where appropriate, controlled temperature.
Every rug is cleaned by the method its fibers require - colorfast-tested first, then documented on our 50-point quality checklist.
We identify fiber and construction (wool, silk, cotton, viscose, plant fiber, synthetic), check age, dye family, and any pre-existing damage.
Hidden-area dye test before any cleaning solution touches the rug. Natural-dye and antique rugs get the most conservative test.
Loose dry soil is removed from both sides before any moisture. Rugs hold a surprising amount of dry grit deep in the pile, and removing it dry is what separates professional cleaning from rental-machine work.
Wet, low-moisture, or dry-compound — chosen by the fiber identified in step 1.
Fiber-appropriate soap and agitation. Fringe is hand-cleaned separately — aggressive machine work frays and greys it.
Staged drying with air movers to protect fiber and backing. Over-wetting causes the foundation to rot and dyes to migrate; we control moisture precisely.
Pile groomed, fringe finished, condition compared against pre-clean photos and our 50-point quality checklist before we leave.
Most area rugs can be cleaned on-site. For delicate, antique, silk, or heavily soiled rugs that need full immersion and controlled drying, we offer pick-up and delivery for off-site care. We’ll recommend the right option at the inspection.
Since 2016 we’ve hand-handled area, oriental, Persian, and antique rugs across NYC — from co-op apartments and pre-war brownstones to galleries and hospitality. We see what NYC does to rugs: steam-radiator heat that dries out natural fibers in winter, AC-driven moisture cycles, pet traffic on hand-knotted pieces, and the daily grit of city streets carried in on shoes. Each technician is background-checked, and every rug order passes a 50-point post-clean review with photo documentation.
We handle high-rise condos, pre-war and brownstone apartments, doorman buildings and co-ops, luxury penthouses, Airbnb units, offices, salons, hotels, and restaurants. Most rugs are cleaned on-site; when off-site care is the better option, we offer pick-up & delivery.
Every 12–18 months for most rugs. Every 6–12 months for high-traffic pieces or homes with pets and kids. Hand-knotted, antique, or silk pieces — every 18–24 months with regular vacuuming in between.
Yes — galleries, showrooms, offices, hotels, and residential buildings with rugs in common areas. COI and compliance documentation available on request.
On-site rug cleaning typically takes 1–2 hours per room. Drying depends on fiber — synthetic and cotton dry in 2–4 hours, wool in 4–8 hours, silk and antique pieces require longer controlled drying. For pick-up & delivery, turnaround is typically 5–7 business days.
100% satisfaction guarantee — report concerns within 24 hours, and we re-clean free within 48 hours. Full refund if still not satisfied.
We colorfast-test every rug before cleaning and control moisture specifically to prevent dye migration. Natural-dye and antique rugs get the most conservative method. If the colorfast test shows risk, we recommend off-site pick-up cleaning under fully controlled conditions instead of on-site.
Yes. Wool is cleaned cool and neutral-pH; silk and viscose get specialty low-moisture or solvent methods. The wrong method — high heat or full water saturation — is what damages these fibers permanently.
Yes, with a dry-compound method only. Natural plant-fiber rugs can’t be wet-cleaned without browning and shrinkage. If a rug is too soiled for dry-only cleaning, we’ll tell you honestly at the inspection.
Yes — for delicate, antique, silk, or heavily soiled rugs that need off-site immersion cleaning. We’ll recommend pick-up vs. on-site at the inspection.
